1010 B Street,
February 24, 2021
For a refund on a short-term rental, talk to the rental agency and the host.
During the pandemic, some families have booked short-term getaways at vacation homes or rural properties only to have to cancel them due to travel restrictions or changing public health protocols. Whether you must cancel such a reservation due to the pandemic or other reasons, you may have a better chance of getting a partial refund from the host than from the rental agency or website, whose cancellation policies may be far less forgiving.
Source: Washington Post, December 17, 2020.2